Website Maintenance & Support
Our website maintenance services keep your site secure, fast and up to date, so small issues never turn into lost leads or sales. We handle updates, backups, monitoring and fixes, plus a set amount of time for improvements each month. It is the ongoing side of our website development services.
Quick answer
What is Website Maintenance & Support?
Website maintenance services are ongoing tasks that keep a website secure, fast and working correctly after launch. They typically include software and plugin updates, backups, uptime and security monitoring, bug fixes, performance checks and small content or design changes, handled by a team that knows your site and responds when something breaks.
What you get with maintenance & support.
- Core, theme, plugin or app updates tested on staging first
- Automated off-site backups with tested restores
- Uptime, security and SSL certificate monitoring
- Bug fixes and troubleshooting with agreed response times
- Monthly Core Web Vitals and broken-link checks
- Development hours for content changes and small improvements
- Monthly summary of work completed and recommendations
Who it's for
- Businesses without an in-house developer to keep their site updated
- WordPress and Shopify sites that generate leads or sales every day
- Teams that need a reliable partner for small changes and quick fixes
How we deliver maintenance & support.
- 1
Onboarding audit
We review your platform, hosting, plugins, backups and access, fix urgent risks and document how the site is set up.
- 2
Set up monitoring
We configure backups, uptime and security monitoring and a staging environment so updates are tested before they reach your live site.
- 3
Ongoing care
Each month we apply updates, run checks and complete requested changes. Larger releases can go through structured website QA testing.
- 4
Report and improve
You get a monthly summary of what changed, what we found and what we recommend improving next.
How much does website maintenance cost?
Website maintenance cost depends mainly on your platform, how many plugins or apps and integrations you run, how often you need changes and how quickly you need responses. A simple brochure site needs far less ongoing work than a busy store or a site with custom integrations.
We scope plans around those factors rather than selling a one-size package. Our pricing page explains how we build a plan, and we confirm scope after an onboarding review.
What happens if I do not maintain my website?
An unmaintained website becomes slower, less secure and more likely to break over time, as outdated plugins, themes and dependencies accumulate known vulnerabilities and compatibility issues. Forms and integrations can also fail silently, so leads disappear without anyone noticing.
Regular updates and monitoring cost less than emergency recovery after a hack or outage, and they keep the site compatible with browsers and search engine requirements.
Do Shopify and hosted platforms need maintenance?
Yes, but the work is different. Shopify handles hosting, security and core updates, so maintenance focuses on theme updates, app reviews, script bloat, broken links and keeping tracking accurate.
Self-hosted sites, such as those covered by our WordPress development service, need more hands-on work: core and plugin updates, backups and server monitoring. We also support stores built through our Shopify development work.
More Website Development services
Website Development overview- Business Website Design & DevelopmentFast, accessible business websites built to rank, load quickly and turn visitors into leads.
- E-commerce Website Development (Shopify)Shopify and Shopify Plus stores built for speed, clean product data and a checkout that converts.
- Landing Page Design & DevelopmentPurpose-built landing pages for ad campaigns and launches, designed around one offer and one action.
- WordPress DevelopmentCustom WordPress themes, blocks and integrations that stay fast, secure and easy for your team to edit.
Maintenance & support questions.
A typical plan includes software updates, backups, uptime and security monitoring, bug fixes and a set amount of development time for changes. We tailor the plan to your platform and how often your site changes.
Yes. We start with an onboarding audit to understand the codebase, plugins and hosting, fix urgent risks and document the setup before taking over ongoing maintenance.
Response times are agreed in your plan and depend on the level of support you choose. Uptime monitoring alerts us to outages so we can start investigating without waiting for you to report them.
That depends on the plan we agree. We define how hours are used and tracked in the proposal so there are no surprises, and the monthly summary shows exactly where time went.
Pricing is custom and depends on your platform, the size of the site and the support level you need. Our pricing page explains how we scope maintenance plans, and we confirm the price after reviewing your site.
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